Genesys proprietary intellectual property notices, including patents, trademarks and copyrights

Using Genesys intellectual property

Genesys Proprietary Intellectual Property Notices, including Patents, Trademarks, Copyrights

You have linked to these Proprietary Intellectual Property notice(s) from elsewhere on this Site, printed or online technical documentation, a printed publication, or, e.g., another web or mobile page (materials).


Genesys may have patents or pending patent applications covering subject matter described in this Site and/or materials. Please refer to our virtual marking page. The furnishing of this Site and/or materials does not grant you any license to these patents. You can send license inquiries, in writing, to:

Genesys Telecommunications Laboratories, Inc.

Attn: Chief Patent and Intellectual Property Counsel
7601 Interactive Way
Indianapolis, IN 46278

Or via email to


This Site and/or materials and all its contents, unless otherwise noted, Copyright © 2020, Genesys Telecommunications Laboratories, Inc.

All rights reserved.


The following names are registered trademarks, trademarks, or service marks belonging to Genesys Telecommunications Laboratories, Inc. (“Genesys”).  This is not an exhaustive list. Genesys also owns rights in other marks which may not be specifically listed here, which may include other words, names, letters, numbers, logos, devices, product shapes, product packaging, colors, sounds, and combinations thereof.  Many of these marks are registered, or have registration applications pending with the U.S. Patent and Trademark Office and the trademark offices of other countries and jurisdictions.

AppFoundry, Blended AI by Genesys, e-FAQ, Echopass, Genesys, the Stylised G logo, Genesys AppFoundry, Genesys Guru, Genesys Proactive Engagement, Genesys Pulse, Genesys Smart Link, Genesys Social Engagement, Genesys Universal Scripting, Guru, Interaction Administrator, Interaction Analyser, Interaction Attendant, Interaction Client, Interaction Collector, Interaction Connect, Interaction Decisions, Interaction Designer, Interaction Desktop, Interaction Dialer, Interaction Director, Interaction Edge, Interaction Feedback, Interaction Mobile Office, Interaction Monitor, Interaction Optimiser, Interaction Process Automation, Interaction Quality Manager, Interaction Recorder, Interaction Script Builder, Interaction Scripter, Interaction SIP Bridge, Interaction Speech Recognition, Interactive Intelligence, Interactive Intelligence Customer Interaction Center, Interactive Intelligence PureCloud, Latitude by Genesys, Latitude Center, the Interactive Intelligence logo, Pulse, PureCloud, PureCloud Platform, PureConnect, PureEngage, PureSuccess, SoundBite, SpeechMiner, T-Server, and Utopy are registered trademarks or service marks of Genesys Telecommunications Laboratories, Inc.

Actionable Analytics, Altocloud, Blended AI, Bay Bridge Decisions, CaaS Quick Spin, Customer Interaction Center, Customer Moments Scientist, CX Heroes, Experience as a Service, e-FAQ Knowledge Manager, Genesys and the Stylised G logo, Genesys Cloud, the Genesys Cloud logo, Genesys Cloud Accelerator, Genesys Cloud Voice, Genesys Customer Success, Genesys, the Genesys logo,  Genesys, Genesys Moments Connected, the Genesys Moments Connected stylised design, Genesys Tempo, GSummit, Interaction Conference, Interaction Center Platform, Interaction Easy Scripter, Interaction Fax Viewer, Interaction Gateway, Interaction Marquee, Interaction Media Server, Interaction Migrator, Interaction Mobiliser, Interaction Screen Recorder, Interaction Script Builder, Interaction Server, Interaction SIP Proxy, Interaction SIP Station, Interaction Supervisor, Interaction Tracker, Interaction Web Portal, Interactive Update, Interaction Voicemail Player, Interactive Intelligence Bridge Server, Interactive Intelligence CaaS, Interactive Intelligence Communications as a Service, ION, IPA, Kate, Kate by Genesys, Messaging Interaction Center, MIC, nGagement, Performance DNA, the PureCloud API logo, PureCloud Bridge Server, PureCloud by Genesys, the PureCloud logo, the PureConnect logo, the PureEngage logo, Reply Path, Reply Path by Genesys, Silver Lining Solutions, Speech to Phrase, Speech to Phrase Recognition, Spotability, the Xlogo, and Xperience are trademarks or service marks of Genesys Telecommunications Laboratories, Inc.

Genesys Telecommunications Laboratories, Inc.

1302 El Camino Real, Suite 300
Menlo Park CA, 94025

Toll Free: 888.GENESYS
Phone: +1.650.466.1100

Please refer to Genesys’ Trademark Usage Policy

Third-Party Software

Please consult technical documentation for particular Genesys solutions for Third-Party Software notices.

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilise third-party functionality. Please contact your technical support representative if you have any questions.

Information concerning non-Genesys products was obtained from the suppliers of those products, their published announcements or other publicly available sources. Genesys has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-Genesys products. Questions on the capabilities of non-Genesys products should be addressed to the suppliers of those products.

Notifying Genesys of Claims of Copyright Infringement (or Other Intellectual Property Claims)

Notice and Procedure for Claims of Copyright infringement(or Other Intellectual Property Claims)

If you believe that your copyright has been infringed in any way by this Site, promptly provide the following information in writing to our Digital Millennium Copyright Act (17 U.S.C. §512) Designated Agent:

(i) A physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed;

(ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;

(iv) Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

(v) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and

(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

The Designated Agent for this Site is:

Genesys Telecommunications Laboratories, Inc.

Attn. Chief Patent and Intellectual Property Counsel,
Attn. Margaret Baumgartner, DMCA Designated Agent
7601 Interactive Way
Indianapolis, IN 46278
United States of America

Or email to:, Attn: Margaret Baumgartner, DMCA Designated Agent

Notice and Procedure for Other Intellectual Property Claims

If you believe that your other intellectual property rights, including trademark or privacy rights, have been infringed in any way by this Site, please provide a detailed description of the alleged infringement for further investigation via email to Genesys’ receiving, investigating, or responding to your email shall not constitute Genesys’ agreement or verification of your claim(s) nor any admission of liability therefore. Genesys makes no commitment, covenant, promise, warranty, representation, or guarantee that it will receive, review, investigate, or respond to your claim within any particular time.

Last update: June 30, 2020