Genesys | Interactive Intelligence Customers

Genesys named a leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18

Genesys Named a Leader in the Ovum Decision Matrix: 

Selecting a Multichannel Cloud Contact Centre Solution, 2017-18


Make an impact.

Call centres have achieved 571% ROI with the Genesys PureCloud CX solution.

Show me how

kate the customer

Sam is your customer

  • She’s asked for help on your website.
  • She called customer support.
  • Now she’s reaching out on Twitter.

Sam just wants one thing fixed. Why does it take three agents to support her?

Customer service can be complex.The tools you use shouldn't be.

Connect with customers across channels to understand the context and manage the conversation efficiently.

metrics at home image

It's easy to join the conversation.

Whether it's an inbound call, an outbound reminder, or self-service using a speech-enabled automated system,
PureCloud makes it easy to get to the right person and the right information.

call home image

Enjoy real-time conversations without the phone call.

Web chat is a great way to provide sales support and customer service.
And you can skills-based route every chat based on the webpage the customer is on.

chat home image

Make a personal connection with your customers.

Whether you're trouble-shooting a service issue, planning for retirement, or consulting about a patient's care,
video makes the interaction more personal and impactful.

video home image

Make a personal connection with your customers.

We run on top of Amazon’s AWS security, plus we have SSAE 16, HIPAA, and PCI compliance - more detail here.

Or, check out the related resource center page on and also experience our industry-leading help.

PureCloud integrates with all of these apps

  • customer icons row one
  • customer icons row two

headset icon

Throw away your phones

All you need is a browser and a headset to talk to customers.

calendar icon

Risk? What risk?

Flexible subscription options and no hardware purchases required.

growth icon

You won’t outgrow us

We scale with your business without manual intervention

Get started with PureCloud


  • PureCloud gives us continuous delivery of new functionality so we can keep pace with customer demand - and on flexible, month-to-month subscription terms. - Ian Roberts, Operations Leader, Quicken Inc.

  • With PureCloud, our phones arrived Monday and we were live on Friday. We deployed in exactly one week. - Jeremy Powell, CTO, AdTech Global

  • With PureCloud, we have continuous visibility into our contact centre’s performance at a glance. - Bill Lowry, Corporate Controller, Tynan Equipment

Get Started with PureCloud