Strategic technology partners bring AI-Powered Experience Orchestration to life

Amazon Web Services

Deliver the future of experience orchestration on a leading AI-powered platform. Get closer to your customers and employees with every interaction using Genesys Cloud, built on AWS.

Get to market faster with out-of-the-box AI capabilities, enabled by AWS services such as Amazon Bedrock, that help you extend and integrate Genesys Cloud beyond the contact centre.

Only Genesys plus AWS gives you flexibility, reliability, and scalability unmatched by other cloud providers.

Leverage your Genesys investment by purchasing through the AWS Marketplace for additional cost savings.

Salesforce

Salesforce and Genesys help businesses bring together data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. With a new native integration between the Genesys Cloud platform and Salesforce Service Cloud, the solution combines enterprise contact centre and workforce engagement management capabilities to make agent and supervisor jobs more seamless. Through bidirectional data-sharing between the platforms, organisations can eliminate silos and better understand customer interactions, behaviour, and history across their journeys.

ServiceNow

Genesys and ServiceNow are collaborating to elevate customer and employee experiences. The two companies plan to integrate the Genesys Cloud™ platform with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for organisations worldwide called Unified Experience from Genesys and ServiceNow. By combining industry-leading AI, automation, and digital capabilities from both companies, Unified Experience from Genesys and ServiceNow brings together the best of each platform to unify customer service teams through a single desktop; centralise routing across departments and channels; and optimise workforce engagement for more personalised customer experiences and simplified employee experiences.