Founded in 1990, Genesys has over 11,000 customers across more than 100 countries and is recognised by analysts and our customers as an industry leader for both cloud and on-premise customer experience technology. Genesys remains focused on delivering value to our customers through innovations that deliver the best business outcomes.
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Solutions
By Industry
Retail
Personalise the shopping experience with a connected journey.
Banking
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
BPO
Stay competitive and deliver positive outcomes for your customers.
By Org Type
Enterprise
Manage complex experiences with enterprise contact centre software.
Mid-sized
Drive custom experiences at scale with agile, flexible solutions.
SMB
Deliver big customer experiences with small business solutions.
Startup
Take your startup’s customer service to the next level.
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Products
Capabilities
Call centre software
Run your contact centre with software that makes great customer experience easy.
Email
Give customer emails the attention they deserve with better management tools.
Chat
Make your website a conversation starter with live chat and solve issues in real time.
Messaging
Keep the (two-way) conversation going on your customers’ favorite messaging apps.
Chatbots
Give your customers 24/7 self-serve assistance with intelligent automation.
Voicebots
Build better bots with natural language understanding for smart self-service.
Integrations and apps
Craft a custom call center with apps and integrations.
Reporting and analytics
Attract, nurture and retain the best agents for your call centre.
Products
Genesys Cloud CX
Power deeply connected experiences through the seamless, all-in-one contact centre solution.
Genesys Multicloud CX
Deliver competitively superior customer experiences and digital transformation at any scale.
Genesys DX
Bring the best of AI chatbots and human support together with Genesys DX.
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Partners
Partner overview
Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service.
Channel Partners
Set your customers up for long-term success with market-leading solutions from Genesys.
Strategic Alliances
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Independent Consultants Program
Guide your clients to provide super human experiences. Get the information you need to stay informed on all things Genesys.
Technology and AppFoundry partners
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
Find a partner
If you're looking for help implementing or expanding a Genesys solution, our global ecosystem of partners are ready to help.
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Why Genesys
The best brands in Asia Pacific innovate with Genesys.
The Genesys edge
Customer success
Choose a dedicated partner that works with you before, during and after your deployment.
CX Heroes
Join us in celebrating heroes in headsets — the agents who go above and beyond.
Beyond
A community of continuous learning and innovation for customer experience professionals.
Who we are
Why Genesys
Learn about Genesys and discover why we’re trusted by ~7,000 companies worldwide.
Our customers
See how Genesys call centre and customer experience solutions help businesses succeed.
Our partners
Find the right Genesys partner or join our partner network. We’ll help you reach your goals, together.
Our vision
Create experiences rooted in empathy — to build trust and earn loyalty.
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Resources
now on demand
View sessions packed with a wide range of rich content for creating happy customers
We Can Help
Improve customer experience
Learn how to serve customers where they are and guide them on more productive journeys.
Improve employee experience
Explore ways to engage and empower your team — because helping people is a great job.
Level up your technology
Maximise your customer experience technology to reach your goals and delight customers.
Sell more
Win and keep customers with a blended approach to sales, marketing and support.
Explore
Events
Save the date for these upcoming Genesys events — virtual and in-person.
Blog and podcasts
Gain insights from customers, employees, industry thought leaders and more.
Webinars
Watch and listen your way to better customer experience and more connected moments.
Genesys guided tour
Explore the features and functionality of Genesys Cloud in this self-guided tour.
More resources
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