To be a leader, you need to work with a leader

See why analysts and users came to the same conclusion — Genesys Cloud is a leading contact centre platform

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Transform your call centre. Deliver amazing experiences. Boost your bottom line.

Choose the CX platform built with the future in mind

Exceed customer expectations with the latest digital and AI innovations now

Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)–powered journeys.

Simplify your tech stack for operational agility

Gain the advantage of a single platform spanning spans sales, marketing and services—enabling the best and broadest customer and employee experience capabilities.

Rest easy with a CCaaS platform built for security and resiliency

Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.

Real users share their experiences

Genesys Cloud™ makes it easy to create exceptional experiences. See the results.

“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…there is no other solution that I would bet my future on.”

-Grayton E. Koenig, National Solutions Consultant Voxai

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10 out of 10

“Genesys Cloud gives us the ability to ask our customers for feedback in a meaningful way, report and quantify the input, and provide ROI metrics to the business… The Genesys platform is much easier for our agents to navigate and provides information to the agent upfront. Instead of our agents having to dig for the data every time through an extensive knowledge base….”

– Faith Borst, Sr. Technical Support Manager, Service Center Data Recognition Corporation

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Genesys Cloud™ easily integrate with the systems you already use

Real customers, Real results

Deliver connected customer experiences with Genesys Cloud™

“Due to the user-friendliness of Genesys Cloud, we were able to train our people within two hours and have them up and running almost immediately.”

Roy Hazelwood

Contact Centre Manager, Anglicare Sydney

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“Genesys has helped us develop an omnichannel platform. The solution uses high technology but also retains the human aspects, providing tools that help our agents understand our customers better.”

Shanty Cantya

Vice President of Customer Management, Blibli

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Young asian man smiling joyfully at camera while using smartphone in country side

“Since working with Genesys, our users have seen huge improvements in the operational efficiency for our entire customer service. Our case processing efficiency has dramatically increased, and our overall customer satisfaction has been greatly enhanced.”

Wang Chuanpeng

International Services Product Director, Xiaomi Corporation

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Get the whole story: Analyst reports and user reviews all in one bundle

Download the marketplace bundle and get analyst reports from Gartner, Frost & Sullivan, IDC, Ovum and Forrester. Learn about different solution providers and find out why more companies are switching to the Genesys Cloud™ platform.

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