3/3 Bitesize webinar series… Digital channels: guide to success!


Put bots at the centre of your customer experience strategy — and see how much time you save

On-Demand Webinar

Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. By taking on mundane, repetitive tasks, bots give your employees more time to focus on higher value conversations.​

Join this bitesize webinar and learn how to:

  • Design a bot that does one thing extremely well​
  • Encourage employees to take part in bot training​
  • Measure results for continuous improvement​

In this series of bitesize webinars we’ll take an honest dive into implementing digital channels, and how best to approach this step of the CX journey to ensure success.

Register for the rest of the series:

8 June: A practical guide to web messaging – learn more
15 June: A practical guide to messaging apps – learn more

Meet the Speakers

Phillip townsend headshot

Phill Townsend
Digital and AI Lead, APAC

Mike marshall headshot

Mike Marshall
Principal Solution Consultant