3/3 Bitesize webinar series… Digital channels: guide to success!

A PRACTICAL GUIDE TO MASTERING BOTS

Put bots at the centre of your customer experience strategy — and see how much time you save

On-Demand Webinar

Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. By taking on mundane, repetitive tasks, bots give your employees more time to focus on higher value conversations.

Join this bitesize webinar and learn how to:

Design a bot that does one thing extremely well
Encourage employees to take part in bot training
Measure results for continuous improvement

In this series of bitesize webinars we’ll take an honest dive into implementing digital channels, and how best to approach this step of the CX journey to ensure success.

8 June: A practical guide to web messaging – learn more
15 June: A practical guide to messaging apps – learn more

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Meet the Speakers

Phill Townsend
Digital and AI Lead, APAC
Genesys

Mike Marshall
Principal Solution Consultant
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.