1/3 Bitesize webinar series… Digital channels: guide to success!

A PRACTICAL GUIDE TO WEB MESSAGING

Make it easy for your customers to engage 24/7

On-Demand Webinar

When you’re ready to add digital channels to your customer engagement, web messaging is a great place to start. It’s easy to deploy and customise. And you don’t need to call on IT for much help. Best of all, it gives customers the control they want and expect – with 24/7 access to your business.

Join this bitesize webinar and learn how to:

Design messaging conversations that build knowledge of your customers
Introduce bots to lighten agent workloads
Use artificial intelligence to deepen your understanding of customer journeys
Personalise customer journeys

In this series of bitesize webinars we’ll take an honest dive into implementing digital channels, and how best to approach this step of the CX journey to ensure success.

15 June: A practical guide to messaging apps – learn more
22 June: A practical guide to mastering bots – learn more

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Meet the Speakers

Carl Jones
Director Digital & AI, APAC
Genesys

Julian Tass
Principal Solution Consultant
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.