Empower employees to quickly find answers to their questions via an intelligent search or a conversational chatbot.
Equip your teams with artificial intelligence (AI) and knowledge insights so they can answer questions the first time they’re asked.
Seamlessly transition complex enquiries from the bot to a live person using AI-driven knowledge for suggested answers.
Modernise HR with self-service and streamlined onboarding enquiries. Use an easily updatable AI knowledge base to make policy changes.
Coupled with AI assistance, tools like co-browse, remote access and remote control aid in solving more complex, hands-on support enquiries.
Understand your employees better with real-time analytics. Remove the guesswork by optimising your knowledge for self-service success.
Take advantage of a user-friendly support team interface. Give employees access to AI knowledge behind the scenes, offering relevant content and immediate answers.
Give employees self-service support from their normal workflow. Build widgets into the tools your employees already use, like Microsoft Teams and SharePoint sites.
Transition complex self-service interactions to live support assistance. Include a complete transcript of the bot chat and historical conversations for greater context.
Improve productivity for employees and help desk staff. Begin deflecting routine enquiries as you empower help desk teams with AI assistance and remote support tools for solving complex issues. Internal support teams reclaim valuable time while gaining analytics access to prove value and routinely optimise employee services.
Request a demo to learn how you can start modernising your employee support. Explore how AI can automate repetitive IT and HR tasks to make life easier for your help desk team. Discover insights from rich analytics and learn how quickly you can review and update the AI knowledge base.
We’ll contact you directly to set up a date and time that works with your schedule.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.
