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Self-service HR that works for your employees

Improve and scale your employee support

Save time with self-service

Empower employees to quickly find answers to their questions via an intelligent search or a conversational chatbot.

Free up your resources

Equip your teams with artificial intelligence (AI) and knowledge insights so they can answer questions the first time they’re asked.

Reduce help desk workloads

Seamlessly transition complex enquiries from the bot to a live person using AI-driven knowledge for suggested answers.

Provide a modern help desk for internal support

Human resources assistance

Modernise HR with self-service and streamlined onboarding enquiries. Use an easily updatable AI knowledge base to make policy changes.

IT support hub

Coupled with AI assistance, tools like co-browse, remote access and remote control aid in solving more complex, hands-on support enquiries.

Employee experience analytics

Understand your employees better with real-time analytics. Remove the guesswork by optimising your knowledge for self-service success.

AI assistance for team members

Take advantage of a user-friendly support team interface. Give employees access to AI knowledge behind the scenes, offering relevant content and immediate answers.

Employee self-service

Give employees self-service support from their normal workflow. Build widgets into the tools your employees already use, like Microsoft Teams and SharePoint sites.

Accessible transcripts and history

Transition complex self-service interactions to live support assistance. Include a complete transcript of the bot chat and historical conversations for greater context.

Deliver better experiences every time with Genesys

Genesys DX™

The future of digital engagement

Improve productivity for employees and help desk staff. Begin deflecting routine enquiries as you empower help desk teams with AI assistance and remote support tools for solving complex issues. Internal support teams reclaim valuable time while gaining analytics access to prove value and routinely optimise employee services.

Discover the benefits of an AI-powered help desk

Request a demo to learn how you can start modernising your employee support. Explore how AI can automate repetitive IT and HR tasks to make life easier for your help desk team. Discover insights from rich analytics and learn how quickly you can review and update the AI knowledge base.

Thank you for your interest.

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