REVOLUTIONISE ENGAGEMENT WITH DIGITAL CUSTOMER SERVICE
Make every customer interaction incredibly personal
Make every customer interaction incredibly personal
Create personalised experiences at scale, with a single solution that brings the best of artificial intelligence (AI) chatbots and human support together. So, your customers and employees get what they need the first time, every time.
Deliver exceptional experiences and solve problems faster with the Genesys DXâ„¢ offering.
Meet your customers where they want to engage. Bring the conversation to new digital channels, including live chat, chatbots, messaging and your mobile app — all in over 40 languages.
Chatbots with natural language processing are ready 24/7 to handle routine queries. When changes are complex, your support team picks up right where the bot left off. No more long holds or time wasted looking for answers.
Let your customers tell you how to improve your journey without even asking them. With Genesys DX, you get a voices dashboard that continuously captures key insights and tells you where to optimise. Get the reports and analytics you need to drive better results.
Customer experience can make or break your business. Deliver better results across every customer engagement.
Contacting support shouldn’t be painful for customers. Increase efficiencies and reduce costs with AI and human harmony.
Website buyers need help choosing products and services. Remove barriers to conversion in real time.
Your service team needs quick access to knowledge. Arm them with information they trust.
Searching internal systems and submitting tickets wastes time. Work smarter with automated internal support.
Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.
We’ll contact you directly to set up a date and time that works with your schedule.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.
