Genesys DX™The future of digital customer engagement

Support always-on engagement

Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

Bring human intuition to all digital interactions

Personalise experiences at scale with a 360-degree view of all customer touchpoints and AI-powered insights. You stay a step ahead, taking action in real time to address customers’ needs and guide them towards resolution. Position your business to win with customer experiences that feel fluid, tailored and efficient.

Easily design and scale self-service experiences

Build

Genesys DX delivers value in weeks, not months. We provide the tools you need to get up and running quickly, so you can start empowering your customers to self-serve.

Deliver

Expand and optimise your engagement strategy. Make quick, data-driven decisions with easy-to-adopt AI, actionable insights and intuitive workspaces.

Wow

Build loyalty and trust through exceptional experiences. Predicting intent allows you to provide personalised, proactive engagement in the moment of truth.

Deliver more fluid digital experiences

Robust knowledge platform

A robust centralised knowledge platform gives your customers and agents the information they need — where and when they need it. Find answers faster and resolve issues more quickly.

Intuitive agent experiences

Extend the power of AI to support agents in real time with the information they need. Consolidated data across systems presents a unified view of all customer interactions.

Proactive, predictive outreach

Engage website visitors with proactive outreach and personalised messages. AI-powered outcome scoring drives results throughout the entire customer journey.

Web messaging

Let customers engage 24/7 at their own pace, without waiting for a live agent. Asynchronous messaging creates meaningful conversations that persist over time and across devices.

Chatbots and voicebots

Provide better self-service and faster support with bots. With natural language understanding, bots can grasp customer intent and respond appropriately or direct queries to the right agent.

Rich media across channels

Create rich omnichannel experiences. Increase engagement with image carousels, embedded videos and other dynamic media and interactive content.

The five phases of digital engagement

With the right strategy, companies can evolve digital engagement rapidly. Determine which phase of your digital engagement journey you’re in now — and how to advance to the next.

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The customer perspective

“With Genesys, we have a robust customer experience platform with all the features needed to raise the bar on the service we provide to members. Genesys DX is a game changer and we look forward to seeing how this can help us expand our digital channels.”

Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product

TechStyle Fashion Group

Read the story

See the future of digital engagement

Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.