11/26/2025 03:00 pm

Bytes & Brews 2025 Hong Kong – Travel/Hospitality/Retail

Central, Hong Kong

The Data Blueprint: Unlocking AI-Driven CX Success

Explore how high-quality data serves as the foundation for exceptional AI-powered Experience Orchestration. This event highlights how actionable insights transform data into seamless, personalised journeys while emphasising the importance of ethical data management and transparency.

OMAROO Grill & Rooftop Bar

Central, Hong Kong

Get directions

Registration for event has closed, kindly email Lis.Lim@genesys.com should you have further query.

Thumbnail b&b hk ctil

Unlock Data-Driven Experience Orchestration

Join us to explore how high-quality data is essential for AI-powered experience orchestration. Learn to transform data into personalised journeys, emphasising ethical management and transparency.

Key insights include:

  • How to transform data into AI-powered, scalable CX solutions
  • Strategies for ethical data management and trust-building in AI systems
  • Best practices for leveraging data insights to drive personalisation customer satisfaction

Whether you’re looking to modernise your strategy or deepen your understanding of data-driven CX, this event will equip you with the necessary tools and knowledge to elevate your experience orchestration.

Learn More about Bytes & Brew →

Bytes & Brews is a unique blend of technology, innovation, and connection over coffee or craft brews. This event is designed to provide a refreshing twist to your traditional networking and learning experiences. Kindly note that all registration will be subjected to approval.

Agenda

The Data Blueprint: Unlocking AI-Driven CX Success

03:00 pm – 03:15 pm

Arrival & Networking

Ease into the event with casual networking and refreshments as you connect with fellow CX professionals and industry leaders

03:15 pm – 03:20 pm

Welcome Introduction

Anthony Ma, Sales Director, Continuous Technologies International

03:20 pm – 03:50 pm

How to Revolutionize CX in Modern Retail

Homin Kim, Head of Retail/Consumer Goods/Restaurant Business Development, APAC, Amazon Web Services (AWS)

03:50 pm – 04:00 pm

Break

04:00 pm – 04:40 pm

The Role of Data Management in AI Success: Foundation of Scalable Data Model

 Shivanu Shukla, Principal Advisor, CX, Twimbit

04:40 pm – 05:00 pm

Break

05:00 pm – 05:30 pm

Accelerating the New Era of AI-powered Experience Orchestration: Unlocking CX Success

Gabriel Ng, Senior Solution Consultant, APAC, Genesys

05:30 pm – 05:40 pm

Q&A & Wrap Up

05:40 pm – 06:00 pm

Networking

Speakers

Gabriel Ng

Gabriel Ng

Senior Solution Consultant, Genesys

Homin Kim

Homin Kim

Head of Retail/Consumer Goods/Restaurant Business Development, APAC, Amazon Web Services (AWS)

Shivanu Shukla

Shivanu Shukla

Principal Advisor, CX, Twimbit

Partners & Sponsors