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Software as a Service (SaaS)

Software as a Service (SaaS) delivers centrally hosted software applications to customers through a web browser. A SaaS licence is usually purchased on a subscription basis.

Contact centres use SaaS to improve profitability and to give better customer experiences while keeping operating costs stable.

Moving to the cloud allows a business to reduce software and hardware support as well as maintenance costs. Contact centre executives have more time and resources to direct towards providing outstanding customer experiences.

Our cloud-based solution, the Genesys Customer Experience Platform helps businesses to deliver exceptional customer experiences and also to benefit from a reduction in the total cost of ownership.

The Genesys Customer Experience Platform offers:

  • The ability to reduce IT and support costs.
  • Enhanced contact centre performance.
  • Reporting and analytics, giving insights into the omnichannel customer experience.
  • Fast customised distribution.

Genesys can help your contact centre to reach its potential without costs increasing. Take a virtual tour now!

Take the CX platform tour
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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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