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Hosted Contact Centre

A hosted contact centre provides a cost-effective customer service solution for organisations. A service provider hosts the organisation’s customer service communications, reducing the cost to the business.

Low start-up costs mean this customer experience strategy works well for businesses of all sizes, new or established. Hosted contact centres offer supply flexibility and saleability, and their specialist expertise meets the demands of modern customers.

How can Genesys help perfect the hosted contact centre?

The Genesys Customer Experience Platform virtual contact centre delivers excellence in customer service throughout the customer journey. Innovative technology ensures a consistent and connected customer experience across multiple touchpoints and communication channels.

Genesys cloud solution delivers an optimum customer experience strategy through:

  • Productive and effective contact centre agents trained to connect with your customers.
  • Data monitoring and analysis predictions for efficient workforce planning.
  • Up to date cyber security.
  • Continuous workforce optimisation.
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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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