Genesys Cloud CX

All-in-one cloud contact centre solution

Connect phone, email, web chat, social and self-service through one easy-to-use tool.

A Simple Cloud-Based Contact Centre Software

The Genesys Cloud CX platform was built from the ground up to leverage the vast benefits of the cloud. It simplifies the way you manage customer relationships, handling all your inbound and outbound interactions in a single tool across voice, chat, email, social and messaging. Give your business a complete customer engagement and communication solution so you can provide great customer experience and better engage your employees.


Everything in one place

Empower your agents with a 360-degree view of the customer.

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Lightning-fast deployment

Deploy in days while meeting compliance requirements.


Proven availability

Configured with redundancy for ultimate reliability.

The Genesys Cloud CX platform makes relationships simple

Offer unparalleled reliability and consistent experience no matter how your customer contacts you.

Outbound Campaigns (Dialler)

  • Execute dial modes and campaign tactics that keep agents productive, costs low and contact rates high.

Workforce Optimisation

  • Capabilities include multichannel recording, quality management, workforce management, performance monitoring and more.

Speech-Enabled IVR

  • Includes a simple drag-and-drop editor for setting up menus, out-of-the-box keywords, and robust multilingual support.
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WebRTC Softphone

  • Use your browser as a phone. Simply plug in your headset and go!

Omnichannel Routing

  • Your customer can connect with you on any channel and your system will recognise that customer, and route them to the best agent or support tech.

Dashboard and Reports

  • With a single dashboard, access information on current state, as well as historical metrics across all media types.

Integrates with the systems you use today

You deserve tools that not only work well, but work well together.

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What our customers are saying

More than 11,000 companies in over 100 countries trust Genesys customer experience solutions to orchestrate seamless omnichannel customer journeys and build lasting relationships.

Westpac new zealand

“The Genesys Cloud CX solution has changed the game for us. The constant development and update of features and functionality has enable us to deliver to our customers.”

Stephen Abercrombie, Operations Manager
Westpac NZ

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“In a world where customer service expectations are changing at lightning speed, Genesys Cloud CX gives us a serious competitive advantage.”

Ian Roberts, Operations Leader
Quicken Customer Care

See Genesys Cloud CX in action with a 10 minute demo video

Voice capabilities

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