Connect phone, email, web chat, social and self-service through one easy-to-use tool.
The Genesys Cloud CX platform was built from the ground up to leverage the vast benefits of the cloud. It simplifies the way you manage customer relationships, handling all your inbound and outbound interactions in a single tool across voice, chat, email, social and messaging. Give your business a complete customer engagement and communication solution so you can provide great customer experience and better engage your employees.
Empower your agents with a 360-degree view of the customer.
Deploy in days while meeting compliance requirements.
Configured with redundancy for ultimate reliability.
Offer unparalleled reliability and consistent experience no matter how your customer contacts you.
You deserve tools that not only work well, but work well together.
More than 11,000 companies in over 100 countries trust Genesys customer experience solutions to orchestrate seamless omnichannel customer journeys and build lasting relationships.
“The Genesys Cloud CX solution has changed the game for us. The constant development and update of features and functionality has enable us to deliver to our customers.”
Stephen Abercrombie, Operations Manager
“In a world where customer service expectations are changing at lightning speed, Genesys Cloud CX gives us a serious competitive advantage.”
Ian Roberts, Operations Leader
Quicken Customer Care