The world's leading cloud contact centre solution - now almost half price.

For a limited time, you can get started on Genesys Cloud CX™ at almost half price. Unlock the powerful combination of your people and our cloud to provide Super Human Service.

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It just got easier to get started on
Genesys Cloud CX

For a limited time only, Genesys Cloud CX 1 is available at almost half the price of normal licensing costs, plus the same discounts apply to digital channel add-ons. Simply select the mix of licenses that meet your needs and assign to your users or groups of users. With the Genesys Cloud CX get started offer, you can design your call centre to run cost effectively and make your customers and employees happy.  From call centre basics to the latest customer experience innovations, you can have it all with Genesys Cloud CX.

Select the right pricing plan for your business.

Genesys Cloud CX 1 comes with inbound and outbound capabilities, unified communications, interaction recording, analytics and reporting, as well as access to integrations using platform APIs and the AppFoundry Marketplace. Plus, easily add Digital Upgrade licenses for the users or groups that need access.

Genesys Cloud CX 1

Named user

USD $45 monthly

Pay for logged in user. Best for predictable agent staffing at the best available price.

Genesys Cloud CX 1

Concurrent user

USD $60 monthly

Pay for simultaneous users. Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.


Digital add-on

Upgrade 1

Web chat & email

USD $21

per named user

Upgrade 2

Web chat, email, messaging,
SMS & web messaging

USD $30

per named user

Make every day easier in your call centre with Genesys Cloud CX

Take advantage of the flexibility of cloud to scale operations in-line with your business needs. Personalise your customer experience and reduce costs with an all-in-one cloud contact centre platform.

Intelligent automated routing

Make it Simple

A single platform with customer engagement channels, workforce engagement and artificial intelligence (AI) capabilities provides full visibility and management of customer and employee journeys.

Cloud security

Secure & Compliant

Genesys Cloud CX exceeds modern security standards with penetration testing, attack defense automation and encryption. Ensure data sovereignty and trust that your data remains private — no matter your industry or location.

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Continuous Innovation

Our modern microservices architecture and continuous releases give you access to new features, fast. Simple administration means your business users can use self-service. Open APIs let your developers build on the platform.

Offer details

Fees and Charges

Pricing shown includes 40% discount on user pricing for Genesys Cloud CX 1.

Pricing shown for Digital upgrade licenses is based on Named user licenses only. Digital upgrade licenses for Concurrent users are also available at 40% discount, subject to the same terms and conditions.

Upgraded users will incur charges for their Genesys Cloud CX User license named or concurrent, plus the charge for the Digital Upgrade license.

Further discounts may be applied, speak to your sales representative.

Applies to user pricing only. Not valid on hourly pricing.

Minimum contract value applies.

Pricing is valid through initial term. Maximum 3 years.


Genesys Cloud CX 1 licenses include speech-enabled IVR, Voicebots, Inbound Voice Routing, Voicemail, Basic Outbound Capabilities, Unified Communications, Interaction Recording, Access to AppFoundry Marketplace, Platform APIs, Real-time and Historical Views, Historical Reporting, and Performance Dashboards.

Click here to take a look at the full capabilities available with Genesys Cloud CX 1 in comparison with Genesys Cloud CX 2 and Genesys Cloud CX 3.

Digital Upgrade licenses provide additional digital capabilities.

Digital Upgrade I includes web chat and email.

Digital Upgrade II includes web chat, email, web messaging, SMS and messaging

Terms and Conditions

Offer only available in select regions including: Malaysia, the Philippines, Indonesia, Thailand, Vietnam, Cambodia, Myanmar, Japan, Hong Kong and Taiwan.

Offer cannot be combined with any other Genesys offers such as the Purebridge offer.

Exclusively available to new Genesys customers, for the first order, one time only.

Not available for renewal orders.

Ramp up period: 120 days maximum.

Orders must be placed no later than 26th January 2022.

Offer applicable only for annual pre-pay billing.

Any other products or capabilities added to the subscription during the initial subscription term are not eligible for the promotional discount.

The promotional discount does not apply to any third party items, hardware, or one-time fees as applicable.

Great brands do great things with Genesys

Every year, Genesys delivers more than 70 billion remarkable customer
experiences for organisations in over 100 countries.

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Discover what analysts say

If you’re not ready to customise, you can start with the easy, all-in-one contact centre solution as your foundation in the cloud — and build on it when the time is right.

Take a closer look

Designed with the world’s largest brands in mind, the Genesys Cloud CX™ solution powers competitively superior customer experiences and digital transformation — at any scale.

Get the brochure

Read more about the capabilities and integrations available with Genesys Cloud CX™ and learn about the platform architecture.

Talk to our team

If you have questions about the Genesys Cloud CX get started offer, feel free to reach out. We are here to help you make the most of your technology and simplify great customer service.

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