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In today’s competitive business climate, what sets organisations apart is not only the customer experience (CX) they provide, but also the employee experience (EX) they create for their agents. To retain employees in a competitive job market — where 96% of CX organisations say recruiting is a top challenge — CX leaders must be sure their agents are well-trained and well-equipped. And they need to combine resources — people and technology — to seamlessly orchestrate every step of every experience. Doing so creates better customer and employee experiences.
We’re rolling out the red carpet this year at Xperience 2023 in Denver, Colorado, to recognise and celebrate Genesys customers who’ve achieved greatness in orchestrating the experiences that create value for their customers and employees. And, because we’ll be back in-person for Xperience, winners will receive a free trip to the event — where they will be honored in front of industry leaders, peers and analysts.
Submit a nomination today to share how your organisation has improved CX and/or EX this past year. With a focus on transformation, excellence, innovation and impact, the 2023 Customer Innovation Awards categories include:
From these four categories, we’ll award eight winners. To learn more about this year’s categories and what makes a strong nomination, check out our judging criteria.
To give you a little inspiration when crafting your nomination, here’s a glimpse into what some of our 2022 winners achieved.
You’ve done the work — it’s time to get credit. Take a few minutes to tell us how your organisation has gone above and beyond to give your customers and employees the experiences they deserve. Submit your nominations by April 14, 2023.
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