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Romil Agarwal, Customer Technology Executive and Contact Center Practice Lead at Telstra, comprehensively looks after the customer experience and modern workplace portfolio for the South Asia region. He has been instrumental in providing business process and technical consultancy to multiple enterprises to strategically plan and develop technology infrastructure and optimize processes. An industry speaker of note, Romil has previously engaged at Frost & Sullivan, IDC and industry forums as the Telstra representative. Prior to joining Telstra, he worked with industry-leading companies such as Aspect, Genesys and Avaya in various technology leadership and strategy roles.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
