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Romil Agarwal, Customer Technology Executive and Contact Center Practice Lead at Telstra, comprehensively looks after the customer experience and modern workplace portfolio for the South Asia region. He has been instrumental in providing business process and technical consultancy to multiple enterprises to strategically plan and develop technology infrastructure and optimize processes. An industry speaker of note, Romil has previously engaged at Frost & Sullivan, IDC and industry forums as the Telstra representative. Prior to joining Telstra, he worked with industry-leading companies such as Aspect, Genesys and Avaya in various technology leadership and strategy roles.