Analyst Webinar with Customer Testimonial and Demo

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Why companies adopting CCaaS are winning the CX battle

Featuring guest speakers Alexander Michael, Senior Director of Consulting at Frost & Sullivan and Kevin Mythen, Digital Support Experience Manager at Utility Warehouse

The European CCaaS market data is indisputable: the move to the cloud is accelerating rapidly. As companies adapt to a new normal quickly, they discover that the benefits of a cloud contact centre go far beyond enabling agents to work from home. During this webinar, we’ll explore how a cloud contact centre enables businesses to:

• Build resilience and agility into their CX operations with cloud-based micro-services and upgrades

• Meet customer expectations around hyper-personalisation, speed, data security and self-service

• Empower agents to offer exceptional customer experiences through better engagement, workflows and automation

This interactive event will also provide a unique opportunity to hear from Utility Warehouse who migrated to Genesys Cloud CX and will share their experience (the good, the bad and the ugly!). And to top it all, you will see Genesys Cloud CX in action in a quick demo.

Don’t miss out: register today!

Meet the Speakers

Alex frost sullivan300

Alexander Michael
Senior Director of Consulting
Frost & Sullivan

Kevin mythen edit (2)300

Kevin Mythen
Digital Support Experience Manager
Utility Warehouse

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Brendan Dykes
Senior Director, Product Marketing

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