Xperience UKI 2024 | 18 June 2024 London, UK Register now

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On-demand webinar

Generative AI 101:
What’s now, what’s next?

Generative AI and large language models have taken the world by storm, sparking a lot of interest and generating high expectations for transformative use cases. But until you separate the hype from reality, it’s impossible to know where it fits into customer experience (CX) strategy.

In this 20-minute session, Genesys AI leaders explain the power and possibilities of generative AI – its history, recent advances and what’s driving interest. They also take a closer look at how a thoughtful and ethical approach to implementing generative AI lays the groundwork for genuine CX transformation.

Meet the speakers

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Jane Hendricks
Product Marketing Director, AI
Genesys

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Rahul Garg
VP Product Management, AI and Self-Service
Genesys