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Genesys & AWS in Public Sector

Earn Citizen Trust with leading CX solution built on a cloud platform you can trust

Bring citizen interactions and services up to the standards of private sector companies. Genesys Cloud, built 100% on AWS, provides government agents with information that enhance inbound interactions and lead to proactive outreach. Together, Genesys and AWS can help government agencies deploy solutions that improve efficiency, increase effectiveness and allow you to meet your core business objectives.

  • Learn how government agencies are using Genesys Cloud to enhance the customer experience in government. Complete the Download Now form to explore customer case studies from Housing Direct (a government agency in Australia) and Integral Health.
  • Learn about best practices and how to improve the citizen experience of your government organisation and the role of AI in your contact centre strategy. Complete the Download Now form to access the latest thought leadership papers.
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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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