Genesys and Google Cloud: Bringing contact centre AI to life

Artificial intelligence (AI) in the contact centre has moved beyond hype. Customers are willing to engage with bots, but they also want to talk to agents for complex issues. Conversational AI can drive efficiencies by automating simple, repetitive interactions while allowing for a smooth handoff between bots and live agents. It also frees up agents to handle more complex issues.

Genesys and Google Cloud make AI-powered customer experiences accessible to companies of all sizes and sophistication levels. Get this ebook to learn:

• Three challenges that conversational AI solves in contact centres
• How voicebots and chatbots can improve operational efficiency
• How to empower agents with an AI-powered virtual assistant