Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Frost & Sullivan Report
In the fragmented European market, Genesys outpaces the competition for innovation in the Frost and Sullivan Frost Radar™: European Cloud Contact Centre Market, 2021 report.
Genesys has the technology and ecosystem to help businesses build trust and loyalty by enabling them to orchestrate differentiated experiences grounded in empathy. As a leader in innovation in Europe, Genesys provides exceptional scalability, reliability and flexibility for organisations of all sizes, empowering brands to have access to the latest artificial intelligence (AI), digital, workforce engagement management, analytics and reporting innovations weekly.
Download the report to see why Genesys is a leader, including:
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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