Frost & Sullivan Report

Frost Radar™: European Cloud Contact Centre Market, 2021

In the fragmented European market, Genesys outpaces the competition for innovation in the Frost and Sullivan Frost Radar™: European Cloud Contact Centre Market, 2021 report.

Genesys has the technology and ecosystem to help businesses build trust and loyalty by enabling them to orchestrate differentiated experiences grounded in empathy. As a leader in innovation in Europe, Genesys provides exceptional scalability, reliability and flexibility for organisations of all sizes, empowering brands to have access to the latest artificial intelligence (AI), digital, workforce engagement management, analytics and reporting innovations weekly.

Download the report to see why Genesys is a leader, including:

  • Introducing digital innovations that will deliver always-on digital engagement and data-driven insights
  • Heavy investment in outbound customer care, international availability, easy migration tools and innovation in AI-based tools and applications
  • CCC growth by accelerated customer cloud adoption and continued install-base support

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