PureCloud pricing

Reap the benefits of an all-in-one platform

The best PureCloud™ contact centre platform for your business

PureCloud 1

Solve customer problems faster.

£53.00
GBP per agent per month*
(billed annually)

Minutes sold separately.

Compare plans

PureCloud 2

More channels, more success.

£77.00
GBP per agent per month*
(billed annually)

Minutes sold separately.

Compare plans

PureCloud 3

Unlimited channel surfing.

£98.00
GBP per agent per month*
(billed annually)

Minutes sold separately.

Compare plans

See PureCloud pricing for your region

Euro Pricing

Australia & New Zealand

Asia

With different platform packages, you can choose the best option for your company.

PureCloud Communicate pricing

Your phone has big dreams.

£7.00
GBP per agent per month*
(billed annually)

Minutes sold separately.

Flexible voice options

Take business communications entirely to the cloud with
pay per minute PureCloud Voice services.

Or, keep your existing carrier contract and
manage your own voice cost.

Get up to speed quickly

You’ve got the power

Self-start helps you get up and running on your own. You get access to the PureCloud Resource Centre, online training modules and web-based enablement events.

A helping hand

Work hand-in-hand with the Genesys success team to set up your communication platform at lightning speed. You’ll get all the tools you need to reach your business goals.

Full service setup

Premier Success Services gives you the white glove treatment you deserve. Choose from three levels of subscription service plans for Professional Services support, depending on your needs.

Compare plans

ACD

	PureCloud 1	PureCloud 2	PureCloud 3
ACD Voicemail Routing		✓	✓
Bullseye Routing	✓	✓	✓
Callback Objects (IVR & Web)		✓	✓
Customer Journey		✓	✓
Email		✓	✓
External Contacts	✓	✓	✓
In-Queue Audio Configuration	✓	✓	✓
In-Queue Call Flows	✓	✓	✓
Priority FIFO Routing	✓	✓	✓
Response Management		✓	✓
SMS Inbound			✓
Skills-based Routing	✓	✓	✓
Social Media (Twitter)			✓
Voice	✓	✓	✓
Voice Co-browse			✓
Voice Screen Share			✓
Web Chat		✓	✓
Web Chat Co-browse			✓
Web Chat Screen Share			✓
Wrap-up Codes	✓	✓	✓

Speech-enabled IVR

	PureCloud 1	PureCloud 2	PureCloud 3
ASR-Supported Languages	✓	✓	✓
Audio Debug a Call Flow	✓	✓	✓
Dependency Tracking	✓	✓	✓
Drag & Drop Auto-Attendant	✓	✓	✓
Email Flows		✓	✓
Graphical Task Editor	✓	✓	✓
Inbound Call Flows	✓	✓	✓
Integrated Prompt Management	✓	✓	✓
Integrated Speech Enablement	✓	✓	✓
Native Versioning	✓	✓	✓
Outbound Call Flows		✓	✓
Printing a Call Flow	✓	✓	✓
Real-time Error Tracking	✓	✓	✓
Robust Expression Editing	✓	✓	✓
Secure IVR		✓	✓
TTS-Supported Languages	✓	✓	✓

Outbound dialing

	PureCloud 1	PureCloud 2	PureCloud 3
Adv. Record Processing Rules	✓	✓	✓
Agentless/Auto Messaging		✓	✓
Answering Machine Detection	✓	✓	✓
Contact List Management	✓	✓	✓
Contact List Rest API	✓	✓	✓
Data Export	✓	✓	✓
Inbound/Outbound Blending		✓	✓
Outbound Reports	✓	✓	✓
Power Dialing		✓	✓
Predictive Dialing		✓	✓
Preview Dialing	✓	✓	✓
Priority Preview Dialing		✓	✓
Progressive Dialing	✓	✓	✓
Scheduled Callbacks	✓	✓	✓
Wrap-up Codes	✓	✓	✓

Outbound campaigns

	PureCloud 1	PureCloud 2	PureCloud 3
Abandon Rate Configuration	✓	✓	✓
Caller ID Control	✓	✓	✓
Campaign Sequences	✓	✓	✓
Filtering for Call Lists	✓	✓	✓
Multi-level Caller ID Settings	✓	✓	✓
Progress View	✓	✓	✓
Outlook-style Schedule View	✓	✓	✓
Callable Times	✓	✓	✓
Dynamic Do Not Call Lists	✓	✓	✓
Multiple DNC Lists Per Campaign	✓	✓	✓
Online DNC.com Integration	✓	✓	✓
Pacing Control and Overrides	✓	✓	✓
Time Zone Mapping	✓	✓	✓
Time Zone Support	✓	✓	✓

Graphical scripting

	PureCloud 1	PureCloud 2	PureCloud 3
Ability to Customize Script		✓	✓
Chat		✓	✓
Complex Variable Types		✓	✓
Default Script	✓	✓	✓
Email		✓	✓
Import/Export Scripts		✓	✓
Inbound Call Support	✓	✓	✓
Outbound Call Support	✓	✓	✓
Pre-packaged Validations		✓	✓
Script Errors Panel		✓	✓
SMS			✓
Templates		✓	✓
URL Screen Pop	✓	✓	✓
Version Control		✓	✓
Voice	✓	✓	✓

Workforce management

	PureCloud 1	PureCloud 2	PureCloud 3
Historic Schedule Adherence			✓
Intraday Monitoring			✓
Load-based Schedule Generation			✓
Manual Schedule Creation		✓	✓
Real-time Schedule Adherence			✓
Short-term Forecasting			✓
Time Off Requests			✓
Verint Integration		✓	✓

Recordings

	PureCloud 1	PureCloud 2	PureCloud 3
100% Email Recording		✓	✓
100% Encryption	✓	✓	✓
100% Voice Recording	✓	✓	✓
100% Web Chat Recording		✓	✓
Callback		✓	✓
Dual-channel Call Recording		✓	✓
Evaluation Audit Trail		✓	✓
Flexible Search with Facets	✓	✓	✓
Long-term Cloud Storage	✓	✓	✓
Permission-based Playback	✓	✓	✓
Policy-based Retention	✓	✓	✓
Recording Audit Trail	✓	✓	✓
Screen Recordings			✓
Secure Pause	✓	✓	✓
Single-channel Call Recording	✓	✓	✓
SMS			✓

Quality evaluations

	PureCloud 1	PureCloud 2	PureCloud 3
Recordings & Evaluation Scores		✓	✓
Calibration Process		✓	✓
Evaluation Assignment		✓	✓
Evaluation Form Designer		✓	✓
Evaluation Workflows		✓	✓
Faceted Evaluation Search		✓	✓
Multiple Question Types		✓	✓

Speech analytics

	PureCloud 1	PureCloud 2	PureCloud 3
Speech-to-Text Transcription		✓	✓
*via third-party integration

Supervisory actions

	PureCloud 1	PureCloud 2	PureCloud 3
Agent Activation	✓	✓	✓
Assistance	✓	✓	✓
Listen (Monitoring)	✓	✓	✓

Reporting and analytics

	PureCloud 1	PureCloud 2	PureCloud 3
Flexible API Access	✓	✓	✓
Contact Center Dashboard	✓	✓	✓
Interactions Details Views	✓	✓	✓
Queues Activity Real-time Views	✓	✓	✓
Performance Views	✓	✓	✓
Agent Availability Report	✓	✓	✓
Interaction Details Report	✓	✓	✓
Queue Metrics Report	✓	✓	✓
Scheduled Reports	✓	✓	✓
Wrap-up Codes Report	✓	✓	✓
Performance iPad App		✓	✓

PureCloud for Altocloud

	PureCloud 1	PureCloud 2	PureCloud 3
Digital Customer Journey Analytics	✓	✓	✓
Visitor Segmentation	✓	✓	✓
Predictive Outcomes	✓	✓	✓
Predictive Engagement- Chat		✓	✓
*$80 USD add on per agent $25/10,000 visits

Data integrations

	PureCloud 1	PureCloud 2	PureCloud 3
Microsoft Dynamics	✓	✓	✓
Salesforce	✓	✓	✓
REST API Access	✓	✓	✓
Zendesk	✓	✓	✓

PureCloud for Salesforce client integration

	PureCloud 1	PureCloud 2	PureCloud 3
Call Logging	✓	✓	✓
Click-to-Dial	✓	✓	✓
Embedded PureCloud UI	✓	✓	✓
Screen Pops	✓	✓	✓
*$15 USD add-on per agent

PureCloud for Zendesk client integration

	PureCloud 1	PureCloud 2	PureCloud 3
Embedded PureCloud UI	✓	✓	✓
Screen Pops	✓	✓	✓

PureCloud for Chrome client integration

	PureCloud 1	PureCloud 2	PureCloud 3
Click-to-Dial	✓	✓	✓
Make Call from Context Menu	✓	✓	✓
Embedded PureCloud UI	✓	✓	✓
Screen Pops	✓	✓	✓

User profile integrations

	PureCloud 1	PureCloud 2	PureCloud 3
Active Directory	✓	✓	✓
Microsoft Exchange	✓	✓	✓
REST API Access	✓	✓	✓
SharePoint	✓	✓	✓
SQL Database	✓	✓	✓
Workday	✓	✓	✓

Skype for Business integration

	PureCloud 1	PureCloud 2	PureCloud 3
Chat Integration	✓	✓	✓
*5 USD add-on per user

Security and compliance

	PureCloud 1	PureCloud 2	PureCloud 3
GDPR	✓	✓	✓
HIPAA Compliance	✓	✓	✓
PCI DSS - Secure IVR		✓	✓
PCI DSS - Secure Pause	✓	✓	✓

Collaboration and communication

	Collaborate	Communicate
Audio Conferencing		✓
Call Recording		✓
Chat	✓	✓
Cloud IP PBX		✓
Desktop Sharing	✓	✓
Directory	✓	✓
File Sharing	✓	✓
Group Ring, Hunt Groups		✓
Inbound & Outbound Faxing		✓
Native mobile application	✓	✓
Unified Inbox		✓
Video Calling - peer-to-peer	✓	✓
Video Calling - multi-user		✓
Voicemail		✓
WebRTC Softphone		✓

Make an impact

Call centres have achieved 571% ROI with the Genesys PureCloud CX solution

Show me how

Explore the Genesys platform…

*Requires annual contract. Monthly pricing available.