Chat messages are a type of communication that occur over the Internet. The most widely known way to use chat messages is on a website that lets you interact with a bot or agent to address a question or concern.
How Genesys can help
People come to your website with a goal in mind, but sometimes they need help finishing the task. Live chat support turns any web page into a real-time conversation. This lets you answer questions quickly and provide extra information, as needed.
Live chat increases the odds of turning prospects into customers. And studies show that it has the highest satisfaction level versus other channels. But to offer its full benefits, chat works best when integrated into your contact centre solution. Choose a software that includes webchat as part of your all-in-one application.
Increased conversion rates
Improved customer experience
Improved employee utilisation
Download this ebook to learn how an all-in-one cloud contact centre solution lets you engage with your customers.