Embedded data management
The Genesys Cloud CX® User Data Management Console is an easy-to-use tool that manages your customers’ data as part of the General Data Protection Regulation (GDPR). This AWS cloud-hosted dashboard allows a user to independently respond to data requests for export or deletion. When a request has been submitted, users can view the status of their requests through a historic dashboard.
General Data Protection Regulation
GDPR is a regulation within the European Union concerning customer access to data and data protection. The User Data Management Console assists with some of these common requests.
The User Data Management Console is a prebuilt, cloud-hosted, Genesys Professional Services application that can be quickly added and set up in your Genesys Cloud CX organisation. This reduces the burden on IT by eliminating the need to build out and maintain your own solution or use manual processes every time you need to access your customer data.
Save time on administrative tasks and allow your teams to focus on giving your customers the service they expect with an easy-to-use interface directly embedded within the Genesys Cloud CX platform. Your data personnel can quickly request an export of user data, delete user data from the system and see all outstanding requests that have been placed to the platform.