• Genesys Announces Leadership Changes

  • The only Cloud Contact
    Centre Champion in Australia

  • Take a look at PureCloud, the
    #1 Contact Centre Solution in the Cloud

  • Transform your Legacy
    Contact Centre to the Next Generation of CX

  • Get Ahead with the Latest Innovations in Customer Experience Technology

The best brands connect with Genesys

For delivering the best customer experience, 65 of the world’s top 100 brands choose
Genesys.
See how these brands are connecting with customers to build relationships and loyalty.

The only global leader in customer experience solutions,
both in the cloud and on premises.

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Centre Infrastructure

23 times and counting

Gartner CCI 2018

Genesys named the only Champion in Frost IQ Australian Cloud Contact Centre Matrix

Frost & Sullivan evaluates the 8 major vendors in the Australian cloud contact centre
market – and Genesys comes out on top

Forrester

Genesys named a leader in the first ever Forrester Wave™

The PureCloud platform gets highest scores possible in 17 criteria

See how
the PureCloud all-in-one contact centre platform can transform you customer service

Solutions for service, marketing and sales

Increase first contact resolution

See how you can get customers to the best resource the first time, on any channel, and ensure employees have the
right tools and training for quick resolution.

Personalise customer
experience

Turn customer experience into your advantage by anticipating customer needs, communicating how they choose on the
channels they choose, and making it all personal.

Build a better
infrastructure

Free up your IT team with a world-class contact centre that automates administrative tasks while delivering the
tools, analytics and technology designed to evolve with your business.

Differentiate your business

Make the right impression with a personalised experience across all channels. Get customers immediately to the best
resource to resolve issues and deliver campaign messaging.

Improve
communication

Increase employee collaboration and the effectiveness of your internal communications to better align your teams,
deliver relevant information at the right time and improve metrics.

Increase
productivity

Get more from your workforce with the right training and productivity tools. Use analytics to gain insights into
where you have gaps, and then act on that knowledge.

Increase lead quality

Mine call recordings and customer data for better understanding of customer buying behaviors, and use these insights
to enhance messaging and offers and deliver better leads.

Proactively engage
customers

Reach out to customers through their preferred channel—from email to social media or webchat—to engage, message and
accelerate lead conversions.

Accelerate lead distribution

Use innovative lead management tools to more accurately assess, qualify and distribute leads quickly to the best reps
to move them forward.

Act quickly

Get your hottest leads to your best closers immediately with a routing engine that automatically distributes leads to
the best rep to convert the customer.

Reach out to prospects

Increase conversion rates with an automated outbound program that proactively delivers timely, relevant and
contextual messages to prospects on their preferred channels.

Win more
deals

Gain real-time insights into customer trends and behavior and give your reps the information they need for more
success in acquisition, up-sell and win-back situations.

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