About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries by delivering the future of customer experience so they can provide empathetic, personalised experiences at scale.

Who we are

Through our innovative AI-Powered Experience Orchestration platform, we empower organisations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Leadership

Our leadership team combines industry expertise with a vision of empathy-driven technology. Through strategic insight and a focus on customers, our leaders drive Genesys forward to deliver exceptional value and results.

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Sustainability

Sustainability is central to our mission, and we constantly strive to reduce our global environmental impact. At Genesys, we’re dedicated to responsible business practices, from daily operations to broader sustainability goals.

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Awards and recognition

For more than three decades, our dedication to delivering meaningful, transformative experiences has earned us numerous awards in customer experience, leadership in AI and employee engagement across the industry.

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What we do

At Genesys, we deliver AI for the experience economy through powerful solutions, expert services and strategic partnerships that help organisations orchestrate smarter interactions at scale.

Solutions

We provide AI-powered solutions that enable personalised experiences at every Touchpoint. From contact centres to Conversational AI, our solutions help to ensure that every interaction feels seamless and addresses real customer needs.

Services

Our professional services support businesses at every step, from onboarding and training to strategic consulting. Our technical and strategic experts help teams optimise experiences and use our tools to achieve measurable success.

Partnerships

Our global partner network combines Genesys expertise with a wide range of leading technology partners. Together, we work to create enriched, tailored experiences that deliver value to our customers, across industries and around the world.

Our people are at the heart of everything we do

Careers

Help define the future of customer experience. Join a diverse team that believes in sincerity, fun and supporting each other.

Inclusion

We believe that inclusion for all is essential to building a thriving, creative culture where everyone feels they belong.

Locations

Genesys is powered by a global team of thousands, working together across offices worldwide with a shared mission.

Genesys is a global leader in customer experience and cloud contact centre solutions

Since 1990

We’ve served thousands of SMB and enterprise customers. Currently, we serve over 8,000 of them.

Over 100 countries

Organisations in over 100 countries and on six continents rely on Genesys. We cover a lot of ground.

More than 6,000 employees

Genesys employees work together to create the best customer experiences.

Discover the Genesys Experience Index

Understand what matters to your customers and workforce — and improve your Voice of the Customer and Voice of the Employee programs — with the Genesys Experience Index™ methodology.

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