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Olivier Jouve is the Executive Vice President and General Manager of Genesys Cloud CX™, responsible for managing its operations, product strategy and commercial activities. As a pioneer in customer sentiment technology, Olivier offers over 30 years of global product management and research and development (R&D) for enterprise and start-up tech brands. He provides deep expertise on machine learning, text analytics and artificial intelligence (AI). Prior to joining Genesys, Olivier held a variety of senior executive roles for IBM®, including most recently as vice president of offering management for IBM Watson IoT™ Connected Operations, where he was responsible for the growth of a large portfolio, including IBM Maximo® and IBM TRIRIGA®, market-leading solutions for enterprise asset and facilities management. Olivier also developed and took to market innovative, cognitive and fast-growing Internet of Things (IoT) industry solutions such as connected vehicles, Industry 4.0 and smart grids, to address some of the world’s most pressing challenges in transportation, manufacturing and energy delivery.