Introduction to Predictive Engagement on Genesys Cloud

Orchestrate Personalised Experiences with AI-Driven Proactive Engagement

On-Demand Webinar

See, understand, and engage your digital users in real time! This is Genesys Predictive Engagement (GPE).

Elevate your online customer experience with the ability gather context about what your customers are trying to do right now and when they may need help. Have the ability to capitalise on the best moment to reach out to them and deliver the appropriate message with agents or AI chatbots powered by Genesys Web Messaging.

We will showcase GPE in action and share how you can begin to leverage the capability on your Genesys Cloud platform. Learn how you can optimise these outcomes and be one step ahead in providing a great, personalised experience.

Our Agenda:

Genesys Cloud “All in One” platform benefits including digital interactions
Coming full circle with Customer Journey Orchestration
Overview of Genesys Predictive Engagement (GPE)
Showcase GPE in action and share what else could be possible
How do I start with GPE and how much will it cost?
Q&A throughout

I would like someone to reach out to me

Meet the Speakers

Hilda Mortifero
Customer Success
Manager
Genesys

Nico Feliciano
Product Specialist – Global Customer Success
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.