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Best Practice Webinar

The Urgency of Cloud

Why this technology has suddenly become the burning platform for CX

On-Demand Webinar

Along with Customer Experience and Artificial Intelligence, Cloud is a topic for conversation in almost every business today. It’s easier than ever to consume traditionally expensive and complex technologies with cloud in the picture. However, even with all its upsides, it can be difficult to get to the heart of tangible changes organisations will have to manage or risks that need to be planned for when considering a move from premise to cloud.

Join us for the interactive online session where Sophie Giesen will be catching up with Hendrik Coetzee for a frank discussion about these and other cloud-related topics as well as taking questions from the audience.

Join the discussion to learn about:

  • Security, Change Management and cost implications of cloud
  • Right strategies & tools to help you with your decision to make the transition
  • How Genesys is investing in cloud and how to access innovation as a customer

Meet the Speakers

Sophie giesen

Sophie Giesen

Senior Manager, Strategic Business Consulting (Australia & New Zealand)



Hendrik Coetzee 

Principal Solutions Consultant


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