The Urgency of Cloud

Why this technology has suddenly become the burning platform for CX

On-Demand Webinar

Along with Customer Experience and Artificial Intelligence, Cloud is a topic for conversation in almost every business today. It’s easier than ever to consume traditionally expensive and complex technologies with cloud in the picture. However, even with all its upsides, it can be difficult to get to the heart of tangible changes organisations will have to manage or risks that need to be planned for when considering a move from premise to cloud.

Join us for the interactive online session where Sophie Giesen will be catching up with Hendrik Coetzee for a frank discussion about these and other cloud-related topics as well as taking questions from the audience.

Join the discussion to learn about:

Security, Change Management and cost implications of cloud
Right strategies & tools to help you with your decision to make the transition
How Genesys is investing in cloud and how to access innovation as a customer

Meet the Speakers

Sophie Giesen

Senior Manager, Strategic Business Consulting (Australia & New Zealand)

Genesys

Hendrik Coetzee

Principal Solutions Consultant

Genesys

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Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.