On-demand webinar
On-demand webinar
Improving operational efficiency to bring joy to customer interactions
Leaning into a digital-first approach requires the right blend of technology and human touch. Leveraging digital channels, bots, and conversational AI, while knowing when to insert an agent, is key to providing a seamless customer experience.
Join this on-demand webinar to hear how Powershop embraced a digital-first strategy, improving self-service interactions and enabling a tremendous reduction in voice, all whilst empowering employees with better workforce management tools.
Meridian generates electricity from 100% renewable sources – water and wind. They are New Zealand’s largest electricity generator; through their Meridian and Powershop brands, they supply electricity to more than 270,000 customers – homes, businesses and farms all over the country.
Hear from Sandra Lawrence, Contact Centre Manager at Meridian & Powershop and gain the insight you need to start your digital journey; with the agenda covering: