Delivering a superior customer experience with digital capabilities

Powershop’s digital CX journey

Improving operational efficiency to bring joy to customer interactions

Leaning into a digital-first approach requires the right blend of technology and human touch. Leveraging digital channels, bots, and conversational AI, while knowing when to insert an agent, is key to providing a seamless customer experience.

Join this on-demand webinar to hear how Powershop embraced a digital-first strategy, improving self-service interactions and enabling a tremendous reduction in voice, all whilst empowering employees with better workforce management tools.

Meridian generates electricity from 100% renewable sources – water and wind. They are New Zealand’s largest electricity generator; through their Meridian and Powershop brands, they supply electricity to more than 270,000 customers – homes, businesses and farms all over the country.

Hear from Sandra Lawrence, Contact Centre Manager at Meridian & Powershop and gain the insight you need to start your digital journey; with the agenda covering:

Designing a successful digital customer engagement strategy
The shift in interactions from voice to self-serve
How digital channels will transform your customer experience and empower your customers and agents
Best practices for success

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Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.