CX Tales from Navigating the Storm

In recent months customer experience leaders have been challenged in ways unimaginable just a short time ago. From the  bushfires that ravaged parts of Australia to the global COVID-19 pandemic  contact centres have adapted to rapid change on an unprecedented scale.

Join this live Q&A virtual coffee break and hear how  contact centres across Australia and New Zealand have  responded to the crises of 2020, and adapted to the ‘new normal’ way of living and working.

Topics to be covered include:

• Rapid scalability in unprecedented times
• A workforce in isolation
• Resilience to thrive in the ‘new normal’
• Planning for an uncertain future

Meet the Speakers