Genesys Virtual Coffee Series

CX Tales from Navigating the Storm

On-Demand Webinar

In recent months customer experience leaders have been challenged in ways unimaginable just a short time ago. From the bushfires that ravaged parts of Australia to the global COVID-19 pandemic contact centres have adapted to rapid change on an unprecedented scale.

Join this live Q&A virtual coffee break and hear how contact centres across Australia and New Zealand have responded to the crises of 2020, and adapted to the ‘new normal’ way of living and working.

Topics to be covered include:

Rapid scalability in unprecedented times
A workforce in isolation
Resilience to thrive in the ‘new normal’
Planning for an uncertain future

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Meet the Speakers

Mark Buckley
Vice President ANZ
Genesys

Sian Jenkins
Marketing Director ANZ
Genesys