Genesys Virtual Coffee Series

CX Tales from Navigating the Storm

On-Demand Webinar

In recent months customer experience leaders have been challenged in ways unimaginable just a short time ago. From the  bushfires that ravaged parts of Australia to the global COVID-19 pandemic  contact centres have adapted to rapid change on an unprecedented scale.

Join this live Q&A virtual coffee break and hear how  contact centres across Australia and New Zealand have  responded to the crises of 2020, and adapted to the ‘new normal’ way of living and working.

Topics to be covered include:

  • Rapid scalability in unprecedented times
  • A workforce in isolation
  • Resilience to thrive in the ‘new normal’
  • Planning for an uncertain future
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Meet the Speakers

Mark buckley

Mark Buckley
Vice President ANZ
Genesys

Sian

Sian Jenkins
Marketing Director ANZ
Genesys

Genesys.com/en-sg
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About Genesys

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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