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Build A Resilient CX Ecosystem to Deliver Digital Transformation: A Banking Spotlight

On-Demand Webinar

Now more than ever before, customers need to be at the heart of business transformation. In times like these it’s paramount that any interaction builds a strong, long lasting relationship between your customer and your brand.

The past few months has exposed the shortcomings of customer experience strategies that have been established by businesses. To address the rapidly unfolding global situation, organisations need to deliver exceptional customer experience and develop a healthy ecosystem starting from your customer-facing employees to your back-office employees.

Join this webinar to learn how to address these turbulent times as we discuss the new digital trends that are shaping the future of the banking sector.

In this exclusive webinar, you will learn:

  • A deep understanding of how organisations are embarking on digital transformation, starting with the contact centre
  • How to better position your organisation to achieve success with a digital-first approach
  • How Genesys is helping businesses augment their approach to customer experience to offset the new demands from customers

Register now to hear from a leading analyst from Forrester, Riccardo Pasto, as well as Digital and Conversational expert, Jean-Marc Provost and Satish Annamalai.

Meet the Speakers

Riccardo pasto

Riccardo Pasto
Senior Analyst
Customer Experience
Forrester

Jean marc provost

Jean-Marc Provost
Director, Digital
& Conversational AI
Genesys

Satish

Satish Annamalai
Digital Customer Experience Consultant
Genesys

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