TIP SHEET

Tips for Evaluating and Choosing the Right Contact Centre Solution in the Cloud

Why Cost Isn’t the Only Justification for Deciding Between Cloud and On-Premises Deployment

The debate has raged for years over the cost of a cloud contact centre versus on-premises contact centre deployment. Based on the latest Ovum research, a majority of businesses would indeed reduce costs through cloud deployment. Yet cost alone is not the only factor to consider when choosing between cloud or on-premises deployment.

Every company has their own set of requirements and constraints that affect the decision to move to the cloud or further invest in an on-premises model. This tip sheet will help you decide what is important in the decision-making process, including:

What are your customers demanding
Industry trends
Mapping your situation to the latest research

Choose the right vendor and technology platform that supports your business needs and customer demands.

Download the tip sheet today!

Genesys evaluating and choosing the right solution ts 3d en

I would like someone to reach out to me

Genesys Cloud CX

Every year, Genesys^® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.

Copyright © 2023 Genesys. All rights reserved.
Terms of Use | Privacy Policy | Email Subscription | Accessibility Plan & Feedback |