Tips for Evaluating and Choosing the Right Contact Centre Solution in the Cloud

Why Cost Isn’t the Only Justification for Deciding Between Cloud and On-Premises Deployment

The debate has raged for years over the cost of a cloud contact centre versus on-premises contact centre deployment. Based on the latest Ovum research, a majority of businesses would indeed reduce costs through cloud deployment. Yet cost alone is not the only factor to consider when choosing between cloud or on-premises deployment.

Every company has their own set of requirements and constraints that affect the decision to move to the cloud or further invest in an on-premises model. This tip sheet will help you decide what is important in the decision-making process, including:

  • What are your customers demanding
  • Industry trends
  • Mapping your situation to the latest research

Choose the right vendor and technology platform that supports your business needs and customer demands.

Download the tip sheet today!

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