Three ways banks can improve efficiency and experience with journey analytics

Every contact centre leader knows the mandate: Reduce costs, but don’t let customer satisfaction slip. Yet it’s difficult to achieve this goal when silos prevent you from visualising and measuring customer engagement across service channels.

While most reporting and analytics tools promise to give you the visibility you need to answer performance questions, they often underdeliver.

The Pointillist® Journey Analytics platform was built to fulfill that promise. With journey analytics, you can eliminate silos and measure omnichannel customer behaviour, while diagnosing and fixing experience and performance issues.

Download the ebook to explore:

  • How journey analytics compares to other analytics tools
  • Ways journey analytics can improve channel performance, self-service and escalation management
  • How to gain visibility into and leverage insights from beyond the contact centre