Gartner Research report

2023 Gartner®
Magic Quadrant
for Contact Centre
as a Service

Genesys named a Leader — and positioned highest in execution

Driving long-term value in the contact centre requires a solution that provides essential capabilities, flexibility and reliability – and a contact centre vendor that can transform your customer experience vision into a reality.

The 2023 Gartner® Magic Quadrant™ for CCaaS evaluates nine vendors on their completeness of vision and ability to execute. Genesys was recognised by Gartner as a Leader — and positioned highest in execution.

Genesys delivers a solution that enables organisations across all industries, with key capabilities, and transforms siloed interactions into connected customer experiences — all from one interface.

Get the full Gartner report and see why Genesys is positioned as a Leader. You’ll also get:

  • Key trends driving the CCaaS market
  • The Gartner evaluation of technology providers
  • Tips for navigating the CCaaS market to make the right choice

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Source: Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 7 August 2023

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.