Four ways voicebots elevate call centre customer service

Voicebots are fast, accurate and available 24/7. At a minimum, they dramatically reduce costs by offloading common and repetitive questions from agents. Good ones also improve your brand reputation. And, best of all, consumers welcome them. With conversational voicebots, you can:

• Improve customer satisfaction
• Eliminate the maze of menu options with traditional IVRs
• Hand off to agents the contextual insights from previous interactions
• Create new sales opportunities
• Contribute to overall business goals

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