7 Steps to Omnichannel Self-Service: Make it Personal

Automation plays a vital role in enabling omnichannel self-service experiences, but chatbots alone can’t understand everything or perform all tasks that it takes to make a great experience. Combining AI and automation creates a seamless transition between bots and live agents—and a much better experience for your customers.

Not sure where to begin? Learn the 7 key steps for controlling costs and meeting customer expectations, including:

  • Double self-service with personalisation and personas
  • Empower business users to make fast changes to your IVR
  • Use self-service channels to offer fast access to new products
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