Global Strategic Alliances
Global strategic alliances give you access to select industry leaders who collaborate with Genesys to bring unique solutions to market.
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Choose the contact centre platform for rapid innovation — ideal for organisations of any industry or size.
We’re constantly innovating. See the latest customer and employee experience releases.
See how Genesys solutions meet and exceed modern security standards.
Add value and functionality fast through our AppFoundry Marketplace.
Extend functionality without directly using an API. No programming required.
Consult the experts and get the tools for seamless cloud-to-cloud migrations.
Smooth your move to the cloud with experience, expertise and a personalised plan.
Take your Genesys experience to the next level. See what’s possible.
Run your contact centre with software that makes great customer experience easy.
Give customer emails the attention they deserve with better management tools.
Make your website a conversation starter with live chat and solve issues in real time.
Keep the (two-way) conversation going on your customers’ favorite messaging apps.
Give your customers 24/7 self-serve assistance with intelligent automation.
Build better bots with natural language understanding for smart self-service.
Craft a custom call center with apps and integrations.
Attract, nurture and retain the best agents for your call centre.
Power deeply connected experiences through the seamless, all-in-one contact centre solution.
Deliver competitively superior customer experiences and digital transformation at any scale.
The best brands in Asia Pacific innovate with Genesys.
Choose a dedicated partner that works with you before, during and after your deployment.
Join us in celebrating heroes in headsets — the agents who go above and beyond.
A community of continuous learning and innovation for customer experience professionals.
Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide.
See how Genesys call centre and customer experience solutions help businesses succeed.
Find the right Genesys partner or join our partner network. We’ll help you reach your goals, together.
Create experiences rooted in empathy — to build trust and earn loyalty.
Watch Virtual G-Summit on-demand to gain access to videos with tips, insights and best practices to keep your business moving forward.
Learn how to serve customers where they are and guide them on more productive journeys.
Explore ways to engage and empower your team — because helping people is a great job.
Maximise your customer experience technology to reach your goals and delight customers.
Win and keep customers with a blended approach to sales, marketing and support.
Save the date for these upcoming Genesys events — virtual and in-person.
Gain insights from customers, employees, industry thought leaders and more.
Watch and listen your way to better customer experience and more connected moments.
Explore the features and functionality of Genesys Cloud in this self-guided tour.
Join the Genesys partner program to gain tools, training and support in building your business, increasing profitability, growing revenue and upping your sales momentum and prominence. In addition to reducing your costs and increasing operational efficiency, you’ll maximize business potential for you and your customers through access to innovative Genesys solutions and services.
All new Genesys partners start at the bronze partnership tier and advance to silver and gold over time, as performance increases. As the highest program tier, gold partners receive premium benefits. Authorized partners are those companies who don’t fit into the bronze, silver or gold tiers. Get details on tier-level requirements and benefits in the Program Guide on the Partner Portal.
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As a Genesys partner, you’ll gain a number of financial, marketing, sales enablement and technical benefits, depending on your partner level.
Genesys Global Strategic Alliance partners are select industry leaders who collaborate with us to deliver unique joint solutions to the market.
For a cloud-based contact center or on-premises solutions, as well as services that extend customer experience functionality, Genesys cloud, service and value-add partners are here to meet your needs.
Cloud partners deliver software-as-a-service solutions using Genesys solutions and technologies. Service partners deliver professional services, customer care services or consulting services directly to end users in alliance with Genesys and our partners. Value-Add Resellers provide pre-sales expertise, post-sales deployment and support services, as well as applications that complement the full suite of Genesys products.
Technology partners include independent software or hardware vendors (ISV/IHV), cloud solutions providers or system integrators whose solutions are complementary to and/or interoperate with the Genesys portfolio.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.
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