A voicebot is an AI-powered solution that interacts with customers through spoken language. It can handle tasks like outbound calls to update order statuses or inbound calls for tech support queries. Using speech recognition and natural language processing (NLP), voicebots understand user intent and respond with relevant information. They integrate with back-end systems to access customer data, enabling personalised support. By automating routine interactions, voicebots reduce call queues and free human agents for more complex issues.
