Unified Communications

Unified communications refers to being able to bring all your company communications into a single environment. It also refers to connecting multiple types of users to the information they need in one place.

The unified approach makes it easier to collaborate, and it makes employees more productive. At the same time, customers are more satisfied because they get what they need quickly and accurately.

Deploying a unified communications solution allows the sort of omnichannel approach demanded by today’s users.

What’s included in a unified communications approach?

An ideal unified communications solution delivers a single application, available on any device, that would include features like:

• Video,
• Softphone,
• Screen sharing,
• Dynamic and persistent chat channels,
• Rich employee profiles,
• Document management.

How Genesys helps with unified communications

Genesys Cloud Communicate from Genesys brings together traditional IP PBX functionality with auto-attendant tools. Users enjoy real-time collaboration with video conferencing, screen sharing and dynamic team chat. They have easy access through the same interface to the corporate directory and document management,

Because Genesys Cloud Communicate was built from the ground-up, rather than stitching applications together into a unified solution, it is seamless.