Work automation

Connect your front and back office

With 60% of customer dissatisfaction originating in the back office, organisations can’t afford to have siloed data repositories for each back-office function — with no single source of truth and inaccurate, inconsistent reporting.

Make strategic business decisions easy

Genesys Cloud™ work automation integrates siloed applications from multiple back-end systems so that every customer request is handled within your promised SLAs. It combines the power of workflow automation and agent assistance to provide consistent end-to-end experiences. Make business decisions in real time with consistent data and a single source of truth. You’ll no longer have to rely on an admin manager’s “best guess” or manual tracking to ensure all customer support work is completed on time.

Get the overview

Benefits

Meet and exceed your SLAs
Increase your operational efficiency through automation and proactive work distribution
Guarantee fair workload distribution
Improve CX through orchestrated end-to-end experiences beyond just interactions

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Work automation

Connect your front and back office

Make strategic business decisions easy

Benefits

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