industries-en-sg

Partners in Prevention: The Insurer-Policyholder Relationship Is Evolving

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Build Insurance Customer Loyalty with Employee Engagement

A policyholder named Jason had questions about the claim forms his insurance carrier asked him to fill out. He tried to use...

Manan Sagar

08/01/2024

3 Ways to Transform the Insurance Customer Experience

The insurance industry’s current messaging to consumers focuses on price. Along with that is an attempt to pivot toward...

Manan Sagar

16/11/2023

Insurance Relationships: Rethink and Revitalise

When consumers decide to purchase insurance policies online, they expect the process to be simple, intuitive and fast — just...

Manan Sagar

08/10/2023

3 Ways to Exceed Customer Expectations in Banking

In the banking industry, product differentiation is exceptionally difficult. And customer experience is where financial services...

David Porter

20/09/2023

Diagnosing the Empathy Gap in Healthcare Patient Experiences

Delivering exceptional healthcare encompasses more than what happens in the examination room. Modern healthcare providers are...

Mark Stanley

12/09/2023

Genesys for Good: Helping Charities Serve Their Communities

At a time when so many people could use a helping hand, delivering empathy has never been more important. Nonprofit organisations...

Olivier Jouve

20/06/2023

Why It’s Time to Invest in Your Banking Customer Experience

Market swings are nothing new. However, today we see volatility all around us: supply chain challenges, spiking energy costs,...

David Porter

12/05/2023

4 Ways to Truly Personalise the Customer Experience in Banking

Banking products often are strikingly similar from one bank to another. While one bank might offer a slightly different rate on...

David Porter

18/02/2023

Experience Orchestration Is Key to Knowing Your Customers

A customer’s journey with a brand rarely starts with a phone call for more information. Typically, a customer sees an ad,...

John Hernandez

01/11/2022

Q&A : Reimagining Digital Customer Engagement in Financial Services

Imagine a world where you can get all your questions answered in one minute. Or logging onto a service and immediately finding an...

Albert Tay

18/10/2022

Improving Customer Experience in Insurance Can Reduce Costs

Insurance customers might leave for a better price, but they’re most likely to stay for the service. Service quality is the...

Genesys

20/09/2022

7 Reasons Retail CX Is Better on the Cloud

Omnichannel shopping, personalisation and dynamic human behaviours all contribute to the design of innovative retail experiences...

Genesys

17/09/2022

Meeting the Shifting Needs of Customer Experience in Banking

Banks are in a predicament. Three-quarters of banks report they’re actively working on a customer experience (CX)...

Genesys

12/09/2022

New CX Capabilities Available on the FedRAMP Marketplace

A comprehensive set of cloud contact centre capabilities is now accessible in a FedRAMP In Process solution. Listed on the...

Steve Nguyen

23/07/2022

5 Steps for Improving the Patient Access Experience

The COVID-19 pandemic has forever altered the demand on health systems; the healthcare industry has learned many...

Desirae Allen

01/05/2022

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.