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Announcing the 2024 Genesys Customer Innovation Awards Finalists

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Now Available: CX Cloud from Genesys and Salesforce

For many consumers worldwide, encountering a dead-end menu or having to repeat themselves to multiple agents creates more than...

Jack Nichols

17/12/2023

Meet Customers Where They Are with Asynchronous Messaging

Digital channels are overtaking voice in the contact centre as consumers seek speed and efficiency in their service...

Cristina Vargas

04/10/2023

5 Signs Your Contact Centre Data Is Disorganised

Contact centre leaders often face significant challenges in interpreting large volumes of customer data. While the data provides...

Peter Hornberger

23/07/2023

Power Differentiated CX with Genesys and Google Cloud AI

Customer demands are evolving and contact centres are challenged to keep up. Customers want to engage with companies in the...

Travis Coleman

17/01/2023

Business of Human Impact: Genesys and Microsoft Elevate CX

We’re all in the business of “human impact” — putting people and the planet first as we continue to innovate for good....

Jill Hundley

06/10/2022

Honoring the 2022 Genesys Customer Innovation Awards Winners

Innovation encompasses not only developing new devices, but also creating new ways to do things. And it’s crucial to long-term...

Angela Santarossa

14/09/2022

Driving Innovation and Agility with Composable CX

Technology companies work hard to create great out-of-the-box solutions that often include the ability for...

Jason Alley

05/07/2022

Streamlining remote agent productivity

This blog post was co-authored by Genesys technology partner, LumenVox. Contact centre managers across all verticals are...

Juergen Tolksdorf

22/07/2021

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.