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Harnessing the Power of AI with a Move to the Cloud

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CX Transformation Primer: 7 Tips for Continued Success

Customer experience transformation is happening whether organisations are ready for it or not. The longer a business waits, the...

Ginger Conlon

16/04/2024

CX Leaders: Now Is the Time to Adapt and Embrace AI

Experience transformation: Moving continuously toward more personalised, empathetic interactions for customers and employees....

Ginger Conlon

06/04/2024

Fresh Angles on AI, Data and Personalisation in CX

The theme of Enterprise Connect 2024 centred around maintaining momentum in customer experience (CX) transformation. And...

Ginger Conlon

03/04/2024

Transform CX and EX with AI-Powered Experience Orchestration

The entrance of digitally savvy younger generations into the workforce is quickly reshaping today’s customer experience (CX)...

Brett Weigl

02/04/2024

Announcing the 2024 Genesys Customer Innovation Awards Finalists

Innovation is the cornerstone of progress, driving us all forward and reshaping the landscape of customer and employee...

Angela Santarossa

01/04/2024

Life Extension Keeps Customers at the Heart of CX Innovation

For over 40 years, health and wellness company Life Extension has put customer and employee centricity at the forefront of its...

Ginger Conlon

28/03/2024

Web Messaging Creates Empathetic Conversations at Rabobank

It’s a common misconception that digital technologies make customer interactions more efficient and less personal. But by using...

Claire Beatty

24/03/2024

Accelerating the Future of Experience as a Service

Business today moves at the speed of AI. It’s a rapidly evolving technology that’s transforming industries, unlocking new...

Tony Bates

13/03/2024

Voice of the Customer: Build Loyalty One Touchpoint at a Time

I bought shoes based on a LinkedIn post. A customer was raving about how excited he was to get his new running shoes only to end...

Lauren Miller

07/03/2024

Combine Social Media and CX to Listen and Respond to Customers

Social media is a powerful tool for connecting people across the globe. Now more than ever, consumers are reaching out to...

Olivier Jouve

29/02/2024

Customer Service Primer: Contact Centre CRM Systems

Managing customer relationships has never been more critical for contact centres at the front line of customer service. Failure...

Genesys

21/02/2024

Position Your Contact Centre as a Strategic CX Hub

Customer data is the lifeblood of customer-centric organisations. They thrive because they use unique insights to create truly...

Ginger Conlon

06/02/2024

Technical Considerations of Moving from On-Premises to Cloud

To keep up with the pace of innovation and remain competitive, businesses across all sectors are moving to a cloud contact...

Kyle Kuntz

28/01/2024

Key Elements for a Global Approach to Customer Experience

Providing exceptional customer experiences can be a real challenge, especially in highly regulated industries including public...

Olivier Jouve

24/01/2024

Prepare for Tomorrow: Contact Centre Technology Decisions to Make Today

Business and tech trends are dynamic. Some accelerate while others lose value as more innovative solutions emerge. To make the...

Jason Alley

10/01/2024

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.