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As an Industry Executive for the Healthcare Vertical at Genesys, Desirae’s focus is enabling health systems to improve health outcomes by leveraging their technology investment and helping them realize the possibilities for enhancements in patient access. With over 25 years of experience in contact centers, she has experience in both operational and IT roles where most recently she worked for a health system to transform the patient experience through the use of technology. Desirae has a passion for solving needs using technology and is always looking for ways to improve processes and efficiency.