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Brett Weigl is General Manager, Digital, AI and Journey Analytics at Genesys. He specializes in digital-first solutions for complete customer experience and AI across both digital and the contact center. Previously, Brett led the Digital Engagement product management team at Salesforce Service Cloud. Before Salesforce, Brett led product for social media engagement solutions at ExactTarget (later acquired by Salesforce). Brett has a 20-plus year background in hi-tech, since 2004 in SaaS companies.