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Roe Jones, Product Marketing Director at Genesys, has over 25 years of industry experience spanning a variety of roles across Customer Support, Professional Services, Product Management, Commercial Operations and most recently Product Marketing. His current responsibilities include GTM strategies, messaging, positioning and sales enablement for Genesys Cloud architecture and open platform. Outside of work, he enjoys the outdoors, live music, DIY projects and cheering on the Indiana Hoosiers.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
