Xperience APAC Opening Keynote: Live from Sydney on 20 Nov. Our executive team shares how Genesys delivers agentic AI for superior experiences.
Xperience APAC Opening Keynote: Live from Sydney on 20 Nov. Our executive team shares how Genesys delivers agentic AI for superior experiences.
Watch the opening keynote live

Geoff Lynch

Senior Director, Global Strategic Alliances at Concentrix

Geoff is part of Concentrix’s Global Genesys Center of Excellence and brings over 25 years of service in experience orchestration. He has worked with partners and customers to deliver unmatched outcomes today with an eye toward future enhancements.

Posts By Geoff Lynch

CCaaS Trends: How AI, Cloud and Data are Reshaping CX

05/08/2025

CCaaS Trends: How AI, Cloud and Data are Reshaping CX

The contact centre has always mirrored the needs and expectations of the customer. For years, it was a reactive function — a...