Xperience APAC Opening Keynote: Live from Sydney on 20 Nov. Our executive team shares how Genesys delivers agentic AI for superior experiences.
Xperience APAC Opening Keynote: Live from Sydney on 20 Nov. Our executive team shares how Genesys delivers agentic AI for superior experiences.
Watch the opening keynote live

Chandra Owens

Principal at CX Advisory Services

Chandra is a Principal at CX Advisory Services at Genesys. As a Change Readiness and Adoption specialist, Chandra is committed to helping clients achieve sustainable growth through transformational change leveraging strategic expertise and a people-first approach.

Posts By Chandra Owens

How to Communicate Change During a CX Transformation

14/01/2025

How to Communicate Change During a CX Transformation

Change is a constant for many contact centres. But poor communication during times of change can lead to resistance and confusion...