Xperience APAC Opening Keynote: Live from Sydney on 20 Nov. Our executive team shares how Genesys delivers agentic AI for superior experiences.
Xperience APAC Opening Keynote: Live from Sydney on 20 Nov. Our executive team shares how Genesys delivers agentic AI for superior experiences.
Watch the opening keynote live

Jane Hendricks

Senior Product Marketing Manager

Jane joined Genesys in 2021 to lead Product Marketing for Conversational AI. She brings over 20 years of experience in product marketing, product management and consulting, covering data-driven disruptor technologies like data science, machine learning and AI.

Posts By Jane Hendricks

Uncovering Value with Consumer Insights Analytics

02/03/2025

Uncovering Value with Consumer Insights Analytics

Across industries, customers are the source of revenue and profitability. This is clearly true for retail and financial service...

CX Is Still at the Tip of the Conversational AI Iceberg

20/02/2024

CX Is Still at the Tip of the Conversational AI Iceberg

In 2022, it was estimated that conversational AI would reduce labor costs by $80 billion. When ChatGPT became available, the...

Modern Contact Centre AI: The Power and Possibility

15/08/2023

Modern Contact Centre AI: The Power and Possibility

Judging by recent AI news, generative AI is the only form of AI that matters — and it’s the only one that’s relevant for...